I stayed here for 6 nights with my family. My son and I shared a premium suite with private pool and garden, which we were kindly upgraded too. My other...

I stayed here for 6 nights with my family. My son and I shared a premium suite with private pool and garden, which we were kindly upgraded too. My other family members had their room upgraded too. This set the tone for the whole trip! The staff is above and beyond in services, they really care about you and your experience. The food is absolutely amazing in quality and quantity. The hotel surroundings, pool area, gardens is so well kept. Our room was a dream, so spacious and clean. A smart tv so you can sign into your Netflix. The pool in our room was heated which was amazing. The was a shuttle service to the main city centre and it has so many different times that it comes and goes. So very practical and useful. We used the spa and the services were outstanding.We had half board and the half board menu is really good. For the other times when we paid for meals they are so reasonably priced that we were surprised at how low are bill was at check out.I honestly cannot find on thing to complain about. We will be coming back again and again. I have to say the staff honesty make this hotel something so special.A gem hidden in Marrakesh.

A wonderful hotel - we stayed with a baby for 7 nights (2 adults a 7-month baby), half-board.The staff are just great - and they were very pleasant and...

A wonderful hotel - we stayed with a baby for 7 nights (2 adults a 7-month baby), half-board.The staff are just great - and they were very pleasant and nice to us, and in particularly our baby - thank you. The conciergerie is very helpful too. The hotel has some wonderful spacious rooms, we got an upgrade to a room with a private garden, right near the pool - excellent. Each room has wifi and a good size smart TV. It's well furnished and modern.The hotel grounds are well designed, with 3 pools (1 adult, 1 large, 1 smaller heated). It was never too busy, very clean, and always had staff at hand. Very relaxing. The temperature was good for a baby to swim. The hotel provides floats for children/babies. There are many lounges and seating areas, as well as a games room. The hotel is very peaceful, and quiet!Location: hotel is on the outskirts of the city. There is nothing walkable nearby (so no restaurants etc). It's about 20 mins drive from the airport, and Medina. There is a regular bookable free shuttle taxi to Medina (now available till about midnight). If you want to go elsewhere, you can book a private taxi, or get one from the Medina. We did excursions through the hotel and these were good!The spa-hammam was great. We made use of this and the massage was excellent. They were able to fit us in at short notice too!This is nearly a 5-star hotel - there are some things that would make it better. Room service is done daily but it's not the best - i.e. sometimes they would forget to give a new glass/cup, or toilet roll, not replenishing milk or tea, and even 1 towel short once! Concierge would always rectify this if told. Room service would make the bed, but sometimes they tidy up and wipe surfaces, sometimes they don't! It's inconsistent. The restaurant and bar staff are wonderful and very accommodating - some of the best service I've seen. Half-board is operated as breakfast and either lunch or dinner (which is 3 courses). The tagines and the main courses for dinner are excellent. However, I would suggest that the menus be revisited - there aren't enough veggie/vegan options for a 7-night half-board stay. The menu is not changed, and there does not seem to be any 'Option of the day'. The lunch is not as good as dinner (especially the sandwiches - which are very average). Compared with European or Asian luxury hotels - the breakfast could also be better, but it has many sweet options.Overall - I would highly recommend this hotel and visit it again in the future.

The hotel was beautifully executed, stunning grounds. The rooms are really lovely. You can tell they take great pride in customer service and ensuring...

The hotel was beautifully executed, stunning grounds. The rooms are really lovely. You can tell they take great pride in customer service and ensuring everyone has an enjoyable stay. Only 15 minutes drive from the airport too.I chose the Sirayane as I have visited Marrakech before so was less concerned about visiting the sights and more wanted a place I could relax and unwind. Given it was July and the weather was over 40oc - I wanted a nice big pool and an air conditioned gym - and it provided well on both counts. As a solo traveller, I particularly enjoyed the peace and quiet of the adult only pool.I also made use of the shuttle bus to and from the Medina a couple of times. When I did try and get a taxi back one day, I had real trouble as many didn't want to travel that far outside of Marrakesh. I had to pay more to get them to take me. Worth noting. If this is your first time in the city and you want a hotel as a base to explore the Medina, personally I would get somewhere a little closer to town. But if you want somewhere to escape to and relax and unwind, then this is definitely the right hotel.The food was so so. Reasonable priced and portion sizes were generous. Waiters were lovely although getting the food often took a long time. Breakfast was a bit hit or miss. Sometimes the baked goods were fresh, other times they tasted rather stale and dry. Dinner - the Moroccan food tasted better than the International menu (in my opinion) and the paninis at lunch were lacking flavour. The staff were very professional and courteous at all times. They were constantly maintaining the property and nothing was too much effort. I would have loved to have seen more females front of house in reception or waiting tables. It was rather male dominated and whilst they were all very polite, it would have been nice to have a more female warmer approach at times. All in all - if you are looking for someone to relax and unwind, recharge the batteries then you will be very happy here.

Had a lovely short break at this hotel. Room was super, large bed with comfy pillows. Nice balcony overlooking one of the pools. We used the adult only...

Had a lovely short break at this hotel. Room was super, large bed with comfy pillows. Nice balcony overlooking one of the pools. We used the adult only pool which was out of the way from the main one. The staff were simply the best. Friendly and attentive. Nothing was too much bother. I can highly recommend and will be returning.

Hotel was perfect, it was not a massive hotel which meant it was very personal, staff all remembered us instantly and we're all really nice and happy to...

Hotel was perfect, it was not a massive hotel which meant it was very personal, staff all remembered us instantly and we're all really nice and happy to do anything to help you. Room was really nice, as was rest of the hotel, and everything was kept spotless. Soundproof rooms, big HD TV with Netflix etc, great shower. Honestly cannot fault the hotel, the staff, or anything during our stay. The restaurant food in the evening was amazing, everything we tried tasted so good. Only possible negative is that there is not any shops you can walk to if you fancied a drink/snack but to be honest everything in hotel was pretty fairly priced and there is free shuttle into the city and back all day long. We spent 3 days there and then moved to a different hotel in Agadir, and we wished we never left!

We had to change hotel in Marrakech and thank heaven we had the chance to stay here. The staff has been extremely service minded ( we are travelling with...

We had to change hotel in Marrakech and thank heaven we had the chance to stay here. The staff has been extremely service minded ( we are travelling with a baby ) everyone from reception staff, to the F&B staff, the cleaners, pool man, the owner of the hotel and head of FB! I love when you get good service so really recommend this place if you want that! Thanks to the kind room service waiter :-)