We had a lovely stay at the end of May/beginning of June. After an awful flight experience with TUI, we arrived to a calm sanctuary at midnight. Unfortunately...

We had a lovely stay at the end of May/beginning of June. After an awful flight experience with TUI, we arrived to a calm sanctuary at midnight. Unfortunately we missed dinner, but were told we could have lunch on our last day instead which was great. We had a very enjoyable stay. We were greeted every morning for breakfast, and in the evening for dinner by the same staff who made us feel most welcome, and also remembered our usual drink orders and special orders for breakfast from the kitchen.There is a great variety of food available from the buffet breakfast. Cheeses, ham, pastries, yoghurts, fresh fruits, toast/bread, and warm veg and some meats on the far left side. The cold and hot drinks are self-service. The fresh juices are in jugs, and there is a self service coffee machine for coffees/lattes/mochas etc... and a kettle for teas. You can also order freshly prepared dishes from the kitchen such as fried eggs, omelettes with a choice of cheese, ham, mushroom and spinach filings, and Moroccan pancakes.Dinners were also great and everything in the evening was table service. It would have been great with a wider variety of choice perhaps too - for example, there was a lovely lamb and prune tagine dish available on the lunch menu but not on the evening menu. More choice would have been good.A special thanks to all the restaurant staff, particularly:•Zidane•Yassine•Salah Dean•Abdul•Abdul (with glasses)•OussianOur room was on-the-whole beautiful. We stayed in room 136 and after a kind, unexpected upgrade. The bed was comfortable, and the room had everything you needed. Some suggestions for improvements for the room:• The large water should be provided every morning during the morning clean as the two small water bottles in the evening will not last long•There was not a list of telephone numbers to dial for reception, the spa or room service - this would be beneficial. I ended up writing the numbers on the paper insert on the telephone• The TV satellites would perhaps need checking. We were unable to watch the news in the evening at the beginning of the holiday. A man seemed to fix the issue, but this was only temporary. We ended up manually resetting the TV ourselves which left us with only 3 channels to choose from, but it was fortunate that we could access and English speaking news channel• Ant traps and/or ant spray in the room. We had a large outbreak of ants in the toilet, which was swiftly rectified by the cleaners and a maintenance man resealing the doorframe where the ants were coming in from.• The pool was clean and warm, but it did look tired and had some tiles missing• The walk-in shower was a lovely size, however, a lot of mould was growing in the grouting and needed a good bleach to remove the mould.• The main curtains and net curtains have some rips and small holes in which made the curtains look tired.The spa was also excellent, there was a limited amount of English that could be spoken but Basty's English was good. I would advise to have a hamman at the start of your stay to exfoliate your skin before your tan! The hamman is very intimate, you are only wearing a pair of disposable knickers!I also had a massage which was great. All treatments are very reasonably priced. On the whole, our stay was very good and we thoroughly enjoyed ourselves. A special thanks to Anas, the deputy manager. He was always visible and was always there if you had a query or issue. Thank you Anas.

My wife and I just spent a week at this hotel. Situated just outside of Marrakech, it is a wonderful place to stay. Very comfortable, spacious rooms, with...

My wife and I just spent a week at this hotel. Situated just outside of Marrakech, it is a wonderful place to stay. Very comfortable, spacious rooms, with great facilities, including large, flat screen TV. The staff are very, very friendly and efficient. Set in several acres of beautiful tropical gardens, with three great swimming pools, two of which are heated. The hotel is stylish and the food is fantastic. There is also a decent gym. Recommend you book bed & breakfast and pay a la carte for lunch and dinner. The Moroccan wines are not cheap, but they are good quality. Once of the nicest hotels we have ever stayed in. Oh and the weather was perfect - mid twenties with cool evenings/early mornings.

A great welcome back for our 2nd visit to Marrakesh The hotel as just added some extra new rooms and we we lucky to have a superior room.we were greeted...

A great welcome back for our 2nd visit to Marrakesh The hotel as just added some extra new rooms and we we lucky to have a superior room.we were greeted at the airport by the hotel chauffeur to ferry us to the hotel We we’re welcomed with the traditional mint tea before shown to our room.After 7 fantastic days completely spoilt by all the staff from the pool staff to the restaurant and management teams we are sorry to leave but we will return in September.The food for lunch and dinner was great especially the new dessert chef . Highly recommended.The concierge was always at hand to arrange any restaurant or excursions with their own chauffeurs

Had a lovely short break at this hotel. Room was super, large bed with comfy pillows. Nice balcony overlooking one of the pools. We used the adult only...

Had a lovely short break at this hotel. Room was super, large bed with comfy pillows. Nice balcony overlooking one of the pools. We used the adult only pool which was out of the way from the main one. The staff were simply the best. Friendly and attentive. Nothing was too much bother. I can highly recommend and will be returning.

We spent 10 days as a vacation couple in October. All covid precautions were good and not obtrusive. Room with its own garden pool was perfect in every...

We spent 10 days as a vacation couple in October. All covid precautions were good and not obtrusive. Room with its own garden pool was perfect in every way.Great attentive service throughout without any sense of intrusion into our privacy.Hotel shuttle was free to Marrakech and worked perfectly.Breakfast food was plentiful and varied. Fresh-cooked eggs and omelette to order.Evening meal with variety and quality.Excellent experience.

Fantastic hotel for couples, with a very well laid out pool concept, the heated salt water pool is a definite highlight.The hotel is set within a well-kept...

Fantastic hotel for couples, with a very well laid out pool concept, the heated salt water pool is a definite highlight.The hotel is set within a well-kept walled garden with lots of colourful flowers and local birdlife creating a nice peaceful atmosphere outside the city centre.Staff service is very good, the food menu is somewhat limited but generally good quality. The rooms are fantastic (we booked a mini-suite) with very modern, clean bathrooms and a very large comfortable bed.The spa area is beautiful, hammam is well worth a visit and the spa treatments are excellent and fairly priced.As of June '22 there is a free shuttle service into the city centre which provides a great bridge for people looking to spend a short while in the city and return to the hotel in the evening.