A great welcome back for our 2nd visit to Marrakesh The hotel as just added some extra new rooms and we we lucky to have a superior room.we were greeted...

A great welcome back for our 2nd visit to Marrakesh The hotel as just added some extra new rooms and we we lucky to have a superior room.we were greeted at the airport by the hotel chauffeur to ferry us to the hotel We we’re welcomed with the traditional mint tea before shown to our room.After 7 fantastic days completely spoilt by all the staff from the pool staff to the restaurant and management teams we are sorry to leave but we will return in September.The food for lunch and dinner was great especially the new dessert chef . Highly recommended.The concierge was always at hand to arrange any restaurant or excursions with their own chauffeurs

We stayed at this wonderful hotel in Marrakech for 3 nights with family (3 Adults and 2 children).We arrived on a Friday evening and were quickly checked...

We stayed at this wonderful hotel in Marrakech for 3 nights with family (3 Adults and 2 children).We arrived on a Friday evening and were quickly checked in and all relevant information was given. We were offered cold drinks and Turkish tea whilst we waited.Rooms were a good size , very clean ,and amply stocked as you'd expect a five star hotel to be... bathrobes, slippers, condiments etc.. Strong WiFi in rooms and around the hotel including the pool area.There are two pools for general use and an adult salt water pool. Both very relaxing and enjoyable.Food at the hotel was excellent having both an international and local menu. Breakfast had good variety of items and eggs were available on request.Regular shuttlebus service is available to take you into Jemaa el-Fnaa , and bring you back as well. Just needs to be booked 1 hour in advance.The best thing about the hotel s the excellent service and the quiet serene calmness all round making it a very enjoyable stay. We would definitely visit and stay again:So why not 5 Stars? – just a few minor points:- Quite a few mosquitoes in the rooms we had, although we didn’t get bitten .. so maybe well trained mosquitoes - No flexibility on shuttle service, when we called to book an earlier pick-up (30mins before timeslot) , the answer was a straight “sorry need to book an hour in advance” there was no other option given. Given this is a five star I would have expected the service go the extra mile.- location is quite out of the way and far from Marrakeck centre.

A wonderful hotel - we stayed with a baby for 7 nights (2 adults a 7-month baby), half-board.The staff are just great - and they were very pleasant and...

A wonderful hotel - we stayed with a baby for 7 nights (2 adults a 7-month baby), half-board.The staff are just great - and they were very pleasant and nice to us, and in particularly our baby - thank you. The conciergerie is very helpful too. The hotel has some wonderful spacious rooms, we got an upgrade to a room with a private garden, right near the pool - excellent. Each room has wifi and a good size smart TV. It's well furnished and modern.The hotel grounds are well designed, with 3 pools (1 adult, 1 large, 1 smaller heated). It was never too busy, very clean, and always had staff at hand. Very relaxing. The temperature was good for a baby to swim. The hotel provides floats for children/babies. There are many lounges and seating areas, as well as a games room. The hotel is very peaceful, and quiet!Location: hotel is on the outskirts of the city. There is nothing walkable nearby (so no restaurants etc). It's about 20 mins drive from the airport, and Medina. There is a regular bookable free shuttle taxi to Medina (now available till about midnight). If you want to go elsewhere, you can book a private taxi, or get one from the Medina. We did excursions through the hotel and these were good!The spa-hammam was great. We made use of this and the massage was excellent. They were able to fit us in at short notice too!This is nearly a 5-star hotel - there are some things that would make it better. Room service is done daily but it's not the best - i.e. sometimes they would forget to give a new glass/cup, or toilet roll, not replenishing milk or tea, and even 1 towel short once! Concierge would always rectify this if told. Room service would make the bed, but sometimes they tidy up and wipe surfaces, sometimes they don't! It's inconsistent. The restaurant and bar staff are wonderful and very accommodating - some of the best service I've seen. Half-board is operated as breakfast and either lunch or dinner (which is 3 courses). The tagines and the main courses for dinner are excellent. However, I would suggest that the menus be revisited - there aren't enough veggie/vegan options for a 7-night half-board stay. The menu is not changed, and there does not seem to be any 'Option of the day'. The lunch is not as good as dinner (especially the sandwiches - which are very average). Compared with European or Asian luxury hotels - the breakfast could also be better, but it has many sweet options.Overall - I would highly recommend this hotel and visit it again in the future.

We spent 10 days as a vacation couple in October. All covid precautions were good and not obtrusive. Room with its own garden pool was perfect in every...

We spent 10 days as a vacation couple in October. All covid precautions were good and not obtrusive. Room with its own garden pool was perfect in every way.Great attentive service throughout without any sense of intrusion into our privacy.Hotel shuttle was free to Marrakech and worked perfectly.Breakfast food was plentiful and varied. Fresh-cooked eggs and omelette to order.Evening meal with variety and quality.Excellent experience.

When we arrived to the airport a very nice and kind employee welcomed us and he took us to the hotel. Abdul was our driver during the whole trip and we...

When we arrived to the airport a very nice and kind employee welcomed us and he took us to the hotel. Abdul was our driver during the whole trip and we always had a pleasant conversation with him. He was always very kind and helpful.The hotel is very modern and gives a zen type of calm. The staff is one of the kindest team we have ever met. They easily and quickly completed our requests without any trouble. The pools are huge and clean and we had very great and relaxing times next to them. Thank you again for the warm welcome, delicious foods, positive mindset and great memories.