Sirayane boutique hotel & spa marrakech Marrakech

CONFIDENTIALITY POLICY

INTRODUCTION

In the framework of the use of its services and in particular the services accessible on its website, its mobile site, its online store and its mobile apps, Sirayane Boutique Hotel & Spa Marrakech, as data processing manager, may collect and process your personal data.

We are committed to complying with privacy rules for potential customers and visitors to our website, mobile site, online store and mobile apps. All the data processing carried out in the framework of the accessible services complies with local regulations that apply for the protection of personal data and in particular, the provisions of the modified “Data Freedom Act” of 6 January 1978 and the General Data Protection Regulation (Regulation EU 2016/679) or “GDPR”.

WHAT ARE OUR UNDERTAKINGS ON DATA PROTECTION?

Sirayane Boutique Hotel & Spa Marrakech undertakes to guarantee a high level of protection of the data of its customers, potential customers, website, mobile site, and online store, and mobile app users, and any other person for which it processes data.

Sirayane Boutique Hotel & Spa Marrakech undertakes to comply with the regulations which apply to all the data processing it implements:

Your data is treated in a licit, loyal and transparent manner,

Your data is collected for defined, explicit and legitimate purposes and is not processed at a later date in a way which is incompatible with these purposes,

Your data is kept in an appropriate and pertinent manner and is limited to what is necessary with regard to the purposes for which it is processed,

Your data is accurate, up-to-date and all reasonable measures are taken to ensure that any data that is incorrect with regard to the purposes for which it is processed is deleted or corrected as soon as possible.

Sirayane Boutique Hotel & Spa Marrakech implements the appropriate technical and organisational measures to guarantee a level of security that is adapted to the inherent risk of its processing operations, comply with regulatory requirements and protect the rights and data of the people concerned when designing processing operations.

Furthermore, Sirayane Boutique Hotel & Spa Marrakech contractually imposes the same level of protection of data protection on its subcontractors (service providers, suppliers, etc.).

WHAT DATA DO WE COLLECT?

A – According to the purpose of the collection

The personal data we collect varies according to the purpose of the collection and the Service we provide. In general, we may be required to directly collect the following categories of data:

a) personal contact details such as your surname, first name, email address, postal address and telephone number(s),

b) the login details used to access your online account, or the username and password. We require this to create an account for your personal use,

c) exchanges with you, which may include details of conversations via chat, the consumer service,

d) demographic data, such as your age, gender and lifestyle preferences (among other things your favourite products and your interest in them),

e) browsing history, such as pages visited, date of visit, location when visiting, and IP address,

f) data concerning payment when a purchase or a booking is made on one of our websites or online stores, or one of our apps. In general, the invoice in your name, your billing address and payment data such as your credit card or bank account.

We may also collect personal data about you indirectly when you share content on social media, websites, stores or apps about our products and services, or when you reply to our posts and our promotional advertisements on social media.

B – Data concerning minors

Sirayane Boutique Hotel & Spa Marrakech does not collect or process the data of children under 18 years without the prior consent of parents or persons with parental authority

If data concerning children is collected via our website, mobile site, online store and mobile apps, parents or persons with parental authority have the possibility of opposing this by contacting us at the address indicated at the bottom of this page.

HOW IS DATA COLLECTED?

A – Methods used to collect your data

In the frame of our relationship, you may be required to send us your data using different methods and, in particular, our website, mobile site, online store and mobile apps while you are browsing the Internet, making purchases, bookings, completing various data collection forms, subscribing to the e-newsletter, creating an account, submitting an application, posting your comments on our social media pages, making any form of contact with our establishment, or sending us your data in any way.

B – IP address

The IP address is a series of numbers that is assigned automatically to your computer by your Internet access provider each time you log in. Every time you send a request to the website, our servers make a record of your visit. We collect IP addresses with a view to analysing trends on the website. We do not send any data that allows you to be identified, which means that your session will be saved but will remain anonymous for us.

We may use your IP address in cooperation with your Internet access provider in order to identify you in the case of having to apply conditions of use to protect our services and clients, or in order to comply with laws in force.

C – Cookies

In order to constantly improve the quality of our services proposed on our website, mobile site, online store and mobile apps, and their suitability with your needs, Sirayane Boutique Hotel & Spa Marrakech may use “cookies”, text files that serve to identify your terminal when you log in to one of our services.

The deposit of cookies or tracers on your terminal (computer, tablet, smartphone, etc.) allows établissement] to collect information and personal data according to how you configure your terminal.

Types of cookies used:

a) Cookies essential for using the website They allow you to use the main functions of the website, such as the purchase or reservation of services for example. If you deactivate cookies, you will no longer benefit from these functions.

The data stored cannot be used for commercial purposes.

b) Site performance cookies Performance cookies allow us to optimise our website and detect any technical problems that you may encounter.

They allow us to collect data about the way in which you use the website, in particular the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on a zone on the website.

The data stored cannot be used for commercial purposes.c) Functional cookies

These cookies allow the website to memorise the choices that you made (such as your username, the language or the region where you are located) and provide more precise and personal characteristics. These cookies can also be used to memorise the changes made by the user, such as the size of the text or the font. They may also be used to provide the services that you have requested, such as watching a video or leaving a comment on a blog. The data collected by these cookies may be made anonymous and cannot track your browsing activity on other sites.

By using our website, you agree to receive this type of cookie on your device.

d) Advertising marketing cookies

These cookies collect data about your Internet browsing habits in order to offer you adverts that are adapted to you and your centres of interest. They also allow you to limit the number of times that you see an advert and help us to assess the effectiveness of our advertising campaigns. In general, they are installed by advertising networks with the website operator’s authorisation. They memorise visits made on a website and share this information with other companies (advertisers for example). Targeted or advertising cookies are often linked to the functions of the site provided by the partner company.

The data is collected and shared with third parties in order to offer audience targeting and optimisation solutions for advertisers and editors. No personal data is collected and an individual cannot be identified using the data collected.

e) Cookies from third-party websites and social media Our website contains links and/or content that transfer users to other websites and social media and we do not know what cookies are used by these. To find out more, please consult the information provided by these thirdparty websites and social media about their own cookies.

D – Respect for your privacy

We undertake to protect your privacy by complying with the two following principles:

– We do not associate your cookies with any data that allows you to be identified directly and personally. Under no circumstances do cookies allow your address, date of birth, telephone number or any other information that can be used to identify you to be known.

– We do not provide any personal information to advertisers or third-party websites that display our advertisements based on your centres of interest.

If your computer or your mobile is used by several people, or if it has several Internet browsers, it is possible that the content displayed to other users matches your preferences. If you want, you can modify your browser’s settings.

For further information about how cookies work and targeted advertising, consult the CNIL (French Data Protection Agency) website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E – Links to third-party websites

Our website, mobile site, online store and mobile apps may contain links redirecting users to third-party websites. We decline any responsibility for the collection, use, management sharing, or disclosure of data and information by these third-parties.

The communication of data on third-party websites is governed by the privacy policy and conditions of use of these websites. We recommend that you read the privacy policies of these websites before submitting your personal details.

FOR WHAT PURPOSE MIGHT THE DATA COLLECTED BE USED ?

Your data is used mainly for the purpose of making reservations and purchases (provision of services, specific services and products), canvassing, loyalty creation, activity organisation, information, sales, satisfaction surveys, organisation of competitions, new services and products designed to improve your customer experience in our establishment, statistical studies, recruitment, after-sales services, processing your requests and/or complaints. Apart from cases in which your consent has been obtained (in particular for communicating personalised offers), the processing of your data for purposes other than those mentioned above is necessary, in particular:

For ensuring the implementation of the service contract,

For complying with a legal obligation,

For the purpose of legitimate purposes pursued by our establishment in particular developing new services and offers, improving the customer service, etc.).

More specifically, your data is used:

To allow you to benefit from all the services available on our establishment’s website, mobile site, store and mobile apps: creation of a user account, e-newsletter, management of bookings, support and complaints, management of loyalty programmes, etc.

In order to allow you to browse our websites,

To match our information, notifications, offers and other forms of services to your interests as best as possible,

To facilitate the completion of administrative formalities concerning the booking and purchase.

HOW LONG IS YOUR DATA STORED ?

Sirayane Boutique Hotel & Spa Marrakech undertakes to store your data for a period that does not exceed that required for the purposes for which they are processed.

The storage periods are defined according to the processing purposes implemented by Sirayane Boutique Hotel & Spa Marrakech and, in particular, take account of the legal provisions which apply imposing a precise storage period for certain categories of data, any limitation periods that apply, as well as the CNIL’s recommendations concerning certain categories of data processing.

WHO IS LIKELY TO ACCESS YOUR DATA ?

A – Recipients of your data

The data collected on our website, mobile site, online store and mobile apps are likely to be communicated to our internal staff or to its ancillary service providers (sub-contractors, service providers, banks), in the frame of the completion of all or some of the services listed above. We remind you that in this context, Sirayane Boutique Hotel & Spa Marrakech asks its providers to set up strict privacy and protection measures for this data.

B – Transfer of data outside the European Union

Data may be processed outside the European Economic Area (EEA). If this is the case, Sirayane Boutique Hotel & Spa Marrakech will do everything to ensure that this international transfer of data benefits from the required level of security and guarantees.

HOW DO YOU EXERCISE YOUR RIGHTS ?

In accordance with the regulations which apply in the field of data protection, you may, at any time, exercise your right to access, rectify and delete your personal data as well as your right of limit and oppose processing and the portability of your personal data.

Furthermore, you have the legal right to define directives concerning the management of your data after your death.

Also, any person who is a minor at the time when the data was collected may obtain the deletion of it as soon as possible.

These rights may be exercised by writing to the following address:

Sirayane Boutique Hotel & Spa Marrakech Kilomètre 8 route d'Amezmiz 40000 Marrakech Morocco

contact@sirayane.com

In this frame, we ask you to accompany your request with the elements needed to identify you (surname, first name, email) as well as any other information needed to confirm your identity.

You also have a right of appeal to the Commission Nationale de l’Informatique et des Libertés (French Data Protection Agency) in the event of a breach of the regulation that applies concerning the Data Protection and the GDPR in particular.

COMPUTER SAFETY/SECURITY OF TRANSACTIONS

Ensuring the security and confidentiality of personal data that you entrust to us is a priority for Sirayane Boutique Hotel & Spa Marrakech. Thus, we implement all the technical and organisational measures needed concerning the nature, scope and context of the personal data that you communicate to us and the risks presented by their processing in order to preserve the security of your data and, in particular, prevent the destruction, loss, alteration, disclosure, intrusion or unauthorised access to it in an accidental or illicit manner.

We offer you a secure online payment system based on the latest technologies in force.

Sirayane Boutique Hotel & Spa Marrakech does its utmost to combat identity theft on the Internet. That is why, for example, we use a detection system for fraudulent payments made by credit card. This system protects you in the case of the loss or theft of your credit card.

The security and confidentiality of personal data is based on the good practices of all. That is why we ask you to avoid communicating your password to third parties, to systematically log out of your social media accounts (especially in the case of linked accounts), and to close your browser window after your work session, especially if you access the Internet from a computer station shared with other people. In this way, you will prevent other users from access your personal data.

For any further questions about this policy or the way in which Sirayane Boutique Hotel & Spa Marrakech processes your personal data, please contact us at the following address: contact@sirayane.com

MODIFICATIONS TO THE DECLARATION

Sirayane Boutique Hotel & Spa Marrakech reserves the right to adapt the data protection policy. When we make substantial changes to this Declaration, we publish a link to the Declaration on the home page of our website.

Lời bình cuối

9/10

Alain

Belgium

Overall this is a very nice hotel, the surroundings were very quiet, there is a large pool area with a smaller heated pool, the staff and management are...

Overall this is a very nice hotel, the surroundings were very quiet, there is a large pool area with a smaller heated pool, the staff and management are very friendly and helpsome, breakfast is very diverse and good, the room is large enough for two. We did not try the spa but the location looked nice and what they offered seemed good P/Q. Also they offer free shuttle to Marrakesh at various hours throughout the day and they are flexible when you want to have a private shuttle (at a small cost).

Thứ Ba, 16 tháng 3, 2021

5/5

Aoife M

We were a party of three friends, who stayed here for 5 nights following our adventures around Morocco in a 4X4. We stayed 2 of the nights in a suite with...

We were a party of three friends, who stayed here for 5 nights following our adventures around Morocco in a 4X4. We stayed 2 of the nights in a suite with private pool, which was really lovely. The other nights we moved into a room with private garden, 35 steps from the public pool. The hotel has a lovely relaxed atmosphere and we loved its boutique size (and the open fire in the evenings!). The location was just was just what we were looking for; far enough to be secluded but only 15/20 mins on the free shuttle to the Medina. It would be useful to have an extra shuttle organized from the Medina to the hotel at some stage following sunset, as there is nothing between 630pm and 10pm. We took a taxi which cost €20 which was fine as a one-off. There is nothing at all close to the hotel itself so it meant we ate at the restaurant there quite a bit, but the food was really good. The spa was heavenly - the best massage I’ve ever had. One of our party required treatment at hospital during our stay. The hotel staff were so attentive and helpful. They organized hospital transfers free of charge and stayed with us during the night to help with translating, even going out to find us food in the middle of the night. They brought us a late breakfast in our room to let us have a lie-in, and then later brought complimentary drinks by the pool. This was our first visit to Morocco, which surpassed all of our expectations. We hope to come back and see more of this lovely country, and hopefully another stay at Sirayane some day! Many thanks to Asan and all of the team.

Thomas

United Kingdom

We were upgraded to a suite free of charge, which was a lovely surprise given that we were celebrating my girlfriend’s birthday. The staff were all incredibly...

We were upgraded to a suite free of charge, which was a lovely surprise given that we were celebrating my girlfriend’s birthday. The staff were all incredibly friendly and welcoming and provided great food recommendations for the hotel restaurant, which had a good mix of local and European dishes.

10/10

Hilde

Norway

Beautiful breakfast! Excellent service! Cool garden with a turtle in it...

Emma

Ireland

This property was amazing, such a relaxed atmosphere, from the lit fire in the library to the piped music of Frank Sinatra throughout. The attention to...

This property was amazing, such a relaxed atmosphere, from the lit fire in the library to the piped music of Frank Sinatra throughout. The attention to detail was great. It was our honeymoon and they welcomed us with a glass of champagne and road petals on the bed. The room was gorgeous, the bed was huge and super comfy. The bath products provided smelled amazing. Every day we were given fresh bottles of water and homemade shortbread. Each room by the pool had its own private garden. The spa was very relaxing and we both tried the hammam and massages. Every morning we had a delicious breakfast outside. We had lunch by the pool full off fresh tomatoes and locally made burata. There is a small gym and tennis court also to keep active. We absolutely loved our stay, the service was superb, there is nothing they wouldn’t or couldn’t do. As being in the service industry ourselves, I think a lot of hotels could learn from the staff here about top service. There were free organised taxis into the city Centre also. We loved it here as it was just a short drive into the madness of marrakesh and then you could retreat to our blissful hotel. Would highly recommend this boutique hotel. As there are only 32 rooms, it is cosy but not too cramped with people, the staff attention to guests was great and you felt they knew you throughout your stay. Everyday the manager and owner would walk around and make sure everything was going well with your stay. Would definitely return.

marthamc25

Dublin

We stayed at Sirayane for 5 nights in February and everything was just perfect! We had a pool suite for our first two nights and it was perfect for three...

We stayed at Sirayane for 5 nights in February and everything was just perfect! We had a pool suite for our first two nights and it was perfect for three of us..very comfortable! The rooms were extremely clean and water and Moroccan biscuits were dropped to the room every day! We then moved to a suite with a garden and the main pool was only steps away. It was great to be able to pop back to the room for anything needed. The pool area itself was very relaxed and quiet and the pool attendants knew which beds we liked and had our towels on them after our breakfast in the mornings...such a treat! The breakfast was excellent and had such a big selection. We had lunch there every day and it was lovely and the chef even prepared us starters from the evening menu for lunch..nothing was a problem! If we started wine at lunch they kept it in the fridge for dinner time. It was the little details that made the stay feel very personal.I had a hammam and massage and it was the most relaxing experience ever...I wouldn’t leave this hotel without one of their packages....well worth every penny and the spa itself feels very luxurious.The fire in the evenings after dinner was lovely for the cooler evenings of February! However the staff were the highlight of this hotel....They were so attentive without being too pushy or annoying! They made us feel so welcome and made our stay feel like a personal experience! Anus the assistant manager was a gentleman and made sure we had everything we needed including helping us with a medical issue. The others on reception were also really helpful. Mohammad, Youssef and all the other restaurant staff were so helpful and friendly. Mahdi the owner of the hotel was very attentive and helpful. The free shuttle to the center was perfect. Even though the hotel is 15/20 minutes outside of the Médina we feel like we still had a true Marrakech experience with some relaxing time too. Overall it was a home away from home experience.

Naomy Soussana

We stayed at sirayane for 4 night and it was an excellent and relaxing stay we have a beautiful room with an incredible view. the breakfast, lunch and...

We stayed at sirayane for 4 night and it was an excellent and relaxing stay we have a beautiful room with an incredible view. the breakfast, lunch and dinner are so good the personal were so nice. I recommend 100%

9.2/10

Yannis

Greece

Excellent breakfast and dinner!!!

Pamela

The pool and garden area. Lunch was excellent. Staff were helpful when we needed to add luggage to our flights.

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Abdelhafid Morocco 9 /10

Khách hàng này đã không để lại một bình luận.

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Shay Netherlands 10 /10

Very nice hotel top service, friendly staff clean rooms Great location and comfortable bed highly recommend it

Ataa Morocco 10 /10

Masud Canada 10 /10

Abdulaziz Saudi Arabia 8 /10

Very nice clean and good price

Dawn United Kingdom 9 /10

We had a junior suite with a private pool. It was amazing, so peaceful. Just what we needed for a few nights break. The staff were very friendly and the food was excellent! Staff contacted me prior to...

Claudia United Kingdom 8 /10

We were upgraded to a garden room which was lovely, the sunbeds were very comfy (if a little hot when the sun came out), having someone on hand to give out towels around the pool was a lovely touch and...

Lampros United Kingdom 10 /10

The staff is amazing! Everyone goes above and beyond to meet all your needs and requests. So helpful and polite!

Gaurav Switzerland 7.1 /10

Great setup , very clean and extremely helpful staff

Gaelle United Kingdom 10 /10

Really clean and beautiful facilities. Ultra friendly staff and delicious food.

Hilde Norway 10 /10

Alexandra United Kingdom 9 /10

Junghyun France 10 /10

Everything.

Emma Ireland 10 /10

Abdullah Kuwait 10 /10

Simon United Kingdom 10 /10

The hotel is located slightly outside the main part of Marrakesch, which was exactly what we' were looking for. It therefore was very quiet. The best part though was the exceptional staff....

Yannis Greece 9.2 /10

Aleksandar Bulgaria 10 /10

Its clean, very comfy and the staff is great! Food was perfect and the bed is so comfy :)) I like it a lot!

Thomas United Kingdom 9 /10

Lei Finland 8 /10

Alain Belgium 9 /10

Omara Puerto Rico 7.5 /10

Pamela United Kingdom 9 /10

Jason United Kingdom 10 /10

Everything. Check in and out faultless. Staff in all areas were so friendly and helpful. Room with private pool was stunning. Breakfast was so varied and plentiful. Transfers easy. Such a relaxing place...

Naomy Soussana 5 /5

gpeplow London 5 /5

We have been twice to Siryane now and have loved it both times. We stayed in a room with a private garden, which was perfect. This time, we were in Morocco as they govt announced a ban on flights due to...

JulieandTonyB Bolton 5 /5

My wife and I returned to this fabulous hotel on 13th March for a week’s stay, and everything about the hotel from the staff to the food and drink was as outstanding as it was last time. The hotel is a...

marthamc25 Dublin 5 /5

Destiny 3 /5

This place certainly isnt 4*. The bedding & room smelt of dust although it seemed clean the smell meant otherwise. The reception staff were pleasant 1 man in particular who was very helpful however...

Karen B Sakina 5 /5

Just returned from a three night stay in this lovely hotel! We had a deluxe suite with pool, it was heaven! The weather was fantastic and the pool is amazing. We ordered room service a lot and stay in...

CJHolliday Blackpool 5 /5

The Sirayane Hotel was great! Out of the centre of Marrakech but not too far if you want to take advantage of the free shuttle. We had the benefit of a suite which was really spacious and had it's own...

Aoife M 5 /5

Adam London 5 /5

So we chose the Siryane because we did not want to stay in the Medina. It is 15 minutes outside, which was fine for us - shuttle service works well. This was a good decision as we wanted to relax in the...

Alain

Belgium

Thứ Ba, 16 tháng 3, 2021

Aoife M

Thomas

United Kingdom

Thứ Ba, 16 tháng 3, 2021

Hilde

Norway

Thứ Ba, 16 tháng 3, 2021

Emma

Ireland

Thứ Ba, 16 tháng 3, 2021

marthamc25

Dublin

Naomy Soussana

Yannis

Greece

Thứ Ba, 16 tháng 3, 2021

Pamela

United Kingdom

Thứ Ba, 16 tháng 3, 2021

sirayane boutique hotel & spa marrakech

Phòng của chúng tôi

Phòng Privilege Với Sân Hiên Riêng

Suite with Private Terrace and Pool View

Prestige Room with Private Terrace and Atlas View

Suite Junior Có Hồ Bơi Riêng Và Nhìn Ra Vườn

Suite Deluxe Có Vườn Và Hồ Bơi Riêng

Mini Suite có Vườn hoặc Sân thượng

Premium Suite with Private Pool and Private Garden

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Tiện nghi

Ngoài trời

Ngôn ngữ được sử dụng

Tổng quát

An ninh

Dịch vụ cho doanh nhân

Dịch vụ lau dọn

Dịch vụ giải trí và gia đình

Dịch vụ lễ tân

Phương tiện đi lại

Chỗ đậu xe

Internet

Đồ ăn & thức uống

Hoạt động

Vật nuôi

Chăm sóc sức khỏe

Xung quanh chỗ ở

Xung quanh có gì?

Siêu thị & cửa hàng tạp hóa

Địa điểm tham quan hàng đầu

Cảnh đẹp thiên nhiên

Các sân bay gần nhất

Dịch vụ của chúng tôi

Toàn bộ dịch vụ

SPA

NẤU ĂN NGON

DỊCH VỤ TỔNG

SỰ KIỆN

SPA

Trung tâm thể dục

XOA BÓP

DỊCH VỤ TẮM HƠI

Bộ đôi truyền thống

Bộ đôi thư giãn

Toning bộ đôi

Bộ đôi này Lightness

BỮA ĂN SÁNG

NHÀ HÀNG

Sirayane phòng chờ Bar

Sirayane Shisha Bar

CHUYỂN SÂN BAY CHO 02 NGƯỜI

Bánh sinh nhật

Chai Champagne

Một chục bông hồng

DỊCH VỤ TRÔNG TRẺ

Gói chăm sóc sức khỏe