We stayed at this wonderful hotel in Marrakech for 3 nights with family (3 Adults and 2 children).We arrived on a Friday evening and were quickly checked...

We stayed at this wonderful hotel in Marrakech for 3 nights with family (3 Adults and 2 children).We arrived on a Friday evening and were quickly checked in and all relevant information was given. We were offered cold drinks and Turkish tea whilst we waited.Rooms were a good size , very clean ,and amply stocked as you'd expect a five star hotel to be... bathrobes, slippers, condiments etc.. Strong WiFi in rooms and around the hotel including the pool area.There are two pools for general use and an adult salt water pool. Both very relaxing and enjoyable.Food at the hotel was excellent having both an international and local menu. Breakfast had good variety of items and eggs were available on request.Regular shuttlebus service is available to take you into Jemaa el-Fnaa , and bring you back as well. Just needs to be booked 1 hour in advance.The best thing about the hotel s the excellent service and the quiet serene calmness all round making it a very enjoyable stay. We would definitely visit and stay again:So why not 5 Stars? – just a few minor points:- Quite a few mosquitoes in the rooms we had, although we didn’t get bitten .. so maybe well trained mosquitoes - No flexibility on shuttle service, when we called to book an earlier pick-up (30mins before timeslot) , the answer was a straight “sorry need to book an hour in advance” there was no other option given. Given this is a five star I would have expected the service go the extra mile.- location is quite out of the way and far from Marrakeck centre.

We had a lovely stay at the end of May/beginning of June. After an awful flight experience with TUI, we arrived to a calm sanctuary at midnight. Unfortunately...

We had a lovely stay at the end of May/beginning of June. After an awful flight experience with TUI, we arrived to a calm sanctuary at midnight. Unfortunately we missed dinner, but were told we could have lunch on our last day instead which was great. We had a very enjoyable stay. We were greeted every morning for breakfast, and in the evening for dinner by the same staff who made us feel most welcome, and also remembered our usual drink orders and special orders for breakfast from the kitchen.There is a great variety of food available from the buffet breakfast. Cheeses, ham, pastries, yoghurts, fresh fruits, toast/bread, and warm veg and some meats on the far left side. The cold and hot drinks are self-service. The fresh juices are in jugs, and there is a self service coffee machine for coffees/lattes/mochas etc... and a kettle for teas. You can also order freshly prepared dishes from the kitchen such as fried eggs, omelettes with a choice of cheese, ham, mushroom and spinach filings, and Moroccan pancakes.Dinners were also great and everything in the evening was table service. It would have been great with a wider variety of choice perhaps too - for example, there was a lovely lamb and prune tagine dish available on the lunch menu but not on the evening menu. More choice would have been good.A special thanks to all the restaurant staff, particularly:•Zidane•Yassine•Salah Dean•Abdul•Abdul (with glasses)•OussianOur room was on-the-whole beautiful. We stayed in room 136 and after a kind, unexpected upgrade. The bed was comfortable, and the room had everything you needed. Some suggestions for improvements for the room:• The large water should be provided every morning during the morning clean as the two small water bottles in the evening will not last long•There was not a list of telephone numbers to dial for reception, the spa or room service - this would be beneficial. I ended up writing the numbers on the paper insert on the telephone• The TV satellites would perhaps need checking. We were unable to watch the news in the evening at the beginning of the holiday. A man seemed to fix the issue, but this was only temporary. We ended up manually resetting the TV ourselves which left us with only 3 channels to choose from, but it was fortunate that we could access and English speaking news channel• Ant traps and/or ant spray in the room. We had a large outbreak of ants in the toilet, which was swiftly rectified by the cleaners and a maintenance man resealing the doorframe where the ants were coming in from.• The pool was clean and warm, but it did look tired and had some tiles missing• The walk-in shower was a lovely size, however, a lot of mould was growing in the grouting and needed a good bleach to remove the mould.• The main curtains and net curtains have some rips and small holes in which made the curtains look tired.The spa was also excellent, there was a limited amount of English that could be spoken but Basty's English was good. I would advise to have a hamman at the start of your stay to exfoliate your skin before your tan! The hamman is very intimate, you are only wearing a pair of disposable knickers!I also had a massage which was great. All treatments are very reasonably priced. On the whole, our stay was very good and we thoroughly enjoyed ourselves. A special thanks to Anas, the deputy manager. He was always visible and was always there if you had a query or issue. Thank you Anas.

The hotel was beautifully executed, stunning grounds. The rooms are really lovely. You can tell they take great pride in customer service and ensuring...

The hotel was beautifully executed, stunning grounds. The rooms are really lovely. You can tell they take great pride in customer service and ensuring everyone has an enjoyable stay. Only 15 minutes drive from the airport too.I chose the Sirayane as I have visited Marrakech before so was less concerned about visiting the sights and more wanted a place I could relax and unwind. Given it was July and the weather was over 40oc - I wanted a nice big pool and an air conditioned gym - and it provided well on both counts. As a solo traveller, I particularly enjoyed the peace and quiet of the adult only pool.I also made use of the shuttle bus to and from the Medina a couple of times. When I did try and get a taxi back one day, I had real trouble as many didn't want to travel that far outside of Marrakesh. I had to pay more to get them to take me. Worth noting. If this is your first time in the city and you want a hotel as a base to explore the Medina, personally I would get somewhere a little closer to town. But if you want somewhere to escape to and relax and unwind, then this is definitely the right hotel.The food was so so. Reasonable priced and portion sizes were generous. Waiters were lovely although getting the food often took a long time. Breakfast was a bit hit or miss. Sometimes the baked goods were fresh, other times they tasted rather stale and dry. Dinner - the Moroccan food tasted better than the International menu (in my opinion) and the paninis at lunch were lacking flavour. The staff were very professional and courteous at all times. They were constantly maintaining the property and nothing was too much effort. I would have loved to have seen more females front of house in reception or waiting tables. It was rather male dominated and whilst they were all very polite, it would have been nice to have a more female warmer approach at times. All in all - if you are looking for someone to relax and unwind, recharge the batteries then you will be very happy here.

We had a lovely time at this splendid hotel. The staff were friendly and very accommodating, breakfast was nice and the spa was fab too. The rooms were...

We had a lovely time at this splendid hotel. The staff were friendly and very accommodating, breakfast was nice and the spa was fab too. The rooms were comfortable and spacious and the hotels ambience was very zen.I hope the tourists return in their droves and the hotel is busy again.

Hotel was perfect, it was not a massive hotel which meant it was very personal, staff all remembered us instantly and we're all really nice and happy to...

Hotel was perfect, it was not a massive hotel which meant it was very personal, staff all remembered us instantly and we're all really nice and happy to do anything to help you. Room was really nice, as was rest of the hotel, and everything was kept spotless. Soundproof rooms, big HD TV with Netflix etc, great shower. Honestly cannot fault the hotel, the staff, or anything during our stay. The restaurant food in the evening was amazing, everything we tried tasted so good. Only possible negative is that there is not any shops you can walk to if you fancied a drink/snack but to be honest everything in hotel was pretty fairly priced and there is free shuttle into the city and back all day long. We spent 3 days there and then moved to a different hotel in Agadir, and we wished we never left!

Had a lovely short break at this hotel. Room was super, large bed with comfy pillows. Nice balcony overlooking one of the pools. We used the adult only...

Had a lovely short break at this hotel. Room was super, large bed with comfy pillows. Nice balcony overlooking one of the pools. We used the adult only pool which was out of the way from the main one. The staff were simply the best. Friendly and attentive. Nothing was too much bother. I can highly recommend and will be returning.